Support
Write to support@tripbundle.app. Tell us what you were doing and, if you can, which phone you use. You can also send feedback from the app's Account tab, which includes the app version for us.
Restore a purchase
On a new phone, sign in with the same account, then in the Account tab open Trips and plans and tap Restore purchases. Trip passes and the yearly plan belong to your Tripbundle account and the store account you bought them with.
Refunds
Purchases are made through the App Store or Google Play, and they handle refunds. Request one from Apple at reportaproblem.apple.com or from Google Play's order history.
Your account
You can change your name and sign-in methods in the app's Account tab. To delete your account, see Delete your account.